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Introduction

Welcome to the "Achieving Total Quality in Management and Leadership" course!
In today's dynamic business environment, organizations strive not only to survive but to thrive amidst competition.
Total Quality Management (TQM) is a holistic approach that emphasizes continuous improvement, customer satisfaction, and employee involvement to achieve excellence in products, services, and processes.
This comprehensive course is designed to equip participants with the knowledge, skills, and strategies needed to implement TQM principles effectively in management and leadership roles.
This course offers a comprehensive exploration of Total Quality Management, providing participants with practical insights and strategies to drive organizational excellence through quality leadership and management practices.
Join us on this transformative journey towards achieving Total Quality in Management and Leadership!

Objectives

• Understand the principles and philosophy of Total Quality Management (TQM).
• Learn how to integrate TQM practices into management and leadership functions.
• Gain insights into quality improvement methodologies and tools.
• Develop leadership skills to foster a culture of quality and continuous improvement.
• Explore case studies and best practices for successful TQM implementation.
• Identify strategies to overcome challenges and barriers in implementing TQM.

Who Should Attend?

This course is ideal for professionals in management and leadership roles across various industries who are committed to enhancing organizational performance and achieving excellence.
It is suitable for executives, managers, team leaders, quality assurance professionals, and anyone interested in mastering the principles of Total Quality Management to drive sustainable business success.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm